Privacy Policy
This Privacy Policy outlines how WishWin collects, uses, stores and protects personal information from visitors and registered players (“you”, “users”). By accessing or using the WishWin website, you consent to the practices described below.
1. Information We Collect
WishWin may collect the following types of data:
- Personal Information: Full name, date of birth, residential address, email, phone number.
- Account Information: Login details, account activity, verification documents.
- Financial Information: Payment method details used for deposits and withdrawals.
- Technical Data: IP address, browser type, device information, operating system.
- Cookies & Tracking: Behavioural data for improving website performance and user experience.
2. How We Use the Collected Data
Your information is used strictly for legal, operational, and security purposes:
- To create and manage your WishWin account
- To process deposits, withdrawals and bonuses
- To comply with KYC, AML & responsible gaming regulations
- To ensure the security and integrity of the platform
- To provide customer support and service notifications
- To optimize performance and personalize your experience
3. Legal Grounds for Data Processing
WishWin processes personal data on the following bases:
- Performance of a contract (account operation, payments)
- Compliance with legal obligations (KYC, AML laws)
- Legitimate interests (security, fraud prevention)
- User consent (newsletter subscriptions, cookies)
4. Sharing of Personal Information
We may share information with:
- Regulated payment providers
- Licensed gaming suppliers
- Identity verification services
- Fraud-prevention partners
- Government authorities if required by law
WishWin never sells or rents user data to third parties.
5. Data Storage & Security
All personal information is stored using high-level SSL encryption, secure servers, and strict internal access controls. WishWin implements fraud-monitoring tools and industry-standard procedures to ensure user safety.
Users are responsible for maintaining the confidentiality of their login credentials.
6. Cookies Policy
WishWin uses cookies to improve website performance, track usage, and enhance your experience. You may disable cookies in your browser settings, but some website features may become unavailable.
7. Player Rights
According to applicable data protection laws, you have the right to:
- Request access to your stored personal data
- Request corrections or updates
- Request deletion of your data (where legally possible)
- Restrict certain processing activities
- Withdraw consent where applicable
To exercise your rights, please contact our support team.
8. Age Restriction
WishWin strictly prohibits access to users under 18 years of age. Verification checks may be performed to confirm player eligibility.
9. Changes to This Policy
WishWin may update this Privacy Policy periodically. Updates come into effect once published on the website. Continued use of the service constitutes acceptance of the revised terms.
10. Contact Information
For privacy-related inquiries or data requests, please contact WishWin support at:
[email protected]
